Crashing Constantly

Discussion in 'Technical Discussion' started by JustBraden, Jul 4, 2018.

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  1. JustBraden

    JustBraden Boxer

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    When I go into my game to edit a menu, it crashes within a minute and doesn't save even though I saved it. There's no crash report button so I don't know how to report this properly. I haven't changed anything to my game recently and my PC is the newest one you can get. BuildBox has always worked for me until this moment, and now I cannot work on my game. I rebooted my PC but no change.

    How can I report this properly?
     
  2. spicedbeangames

    spicedbeangames Miniboss Boxer

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    Try doing a fresh install of BB. Also, are you actually trying to open your BBdoc when it crashes - or does it just crash when you just open BB on its own? Otherwise, email support@buildbox.com and give them as much detail as possible. Odd how it was working before.
     
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  3. JustBraden

    JustBraden Boxer

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    Yeah I can load up my project but exactly 1 minute into editing things and it crashes.

    I have BuildBox activated on 2 computers, so if I reinstall it, will it think this is a third computer or will it be okay?
     
  4. AndyG

    AndyG Miniboss Boxer

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    As you say you can activate on 2 only. Try it on the 3rd but it will probably fail and you will need to contact support@buildbox.com and ask them to reset your activations.
     
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  5. JustBraden

    JustBraden Boxer

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    Alright, thanks for all your help! Before uninstalling/contacting support I'll try some more troubleshooters just in case it happens to be my PC.
     

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