Can't Connect To Server

Hi folks, finally got BB2 this morning and installed it okay, opened a test doc, it crashed and now I cannot open anything. Just keep getting the "Can't Connect To Server" error message and BB2 closes. BB 1.3.5 connects okay.
Any ideas BB Team?

 

I would expect this to be caused by a "hanging" communication component.

On OSX you might check for still running BB processes via Terminal (list with ps -ax, terminate with kill -9 <PID>) , on Windows it might be checked and killed via Task Manager details tab.

A simple reboot might help too

 

Thanks @todro, I did a reboot, uninstalled and reinstalled etc, but still got the can't connect error. I'm not quite sure what you mean regarding terminal. I am on OSX and if there is a way I can check if its still running, please could you provide a little more detail? Thanks.

 

I just Googled how to list running applications via Terminal and can confirm that Buildbox is not running in the background.

Any ideas @Andy?

 

i don't unders

i don't understand how to reboot

 

We're looking into the problems with license after a crash, we've had a some reports. It seems to be only happening in a few cases... but best thing to do for now is to open a support ticket. Usually this can be cleared fairly quickly.

 

Okay, will do @Andy thanks.

 

how to reboot ?

 

@topogamestudio, I think @todro simply meant reboot your Mac or PC, not Buildbox, that's all.

 

ok doesn't work..

 

Yes, it didn't for me either, but you have to try these things As @Andy said, drop an email to support if you're experiencing the same issue.

 

It was worth a try

 

I had the same issue last night. If you guys get a get a fix, please let me know.

If rebooting doesn't work, I'll drop a ticket.

Win 10
20GB RAM
AMD FX-6400

 

Still waiting for download link

 

@Jake If you did not get your link via email, contact support@buildbox.com.

 

Hi @Andy thanks, sent an email this morning but as I'm in the UK guessing there is a time difference. Hopefully it'll get sorted when they get in

 

I was just about to email support again to ask if there had been any development with this can't Connect to Server issue and I thought I'd try BB2 once again before emailing, so I now have access. Obviously I did nothing my end, so those of you who are experiencing the same, try yours now to see if you can connect.
@Andy, did anything change your end, or is it still a mystery?

 

I just got home and tried for the first time today. Haven't been able to connect since my first crash last night!

I rebooted after shutting down 10+ programs Same error, emailed support. Arg.

 

From Buildbox:
Sorry for the delay. We are currently working on this it seems there is a backend server issue with the license key. We will hopefully have a solution for you soon.
Just we need to wait...

 

Still not working for me. Emailed support again.